Community Care was created to serve you.
You should know your rights and your responsibilities for better health care.
You have the right to:
- Be treated with respect for your dignity and privacy.
- Get information in a way that you can easily understand.
- Get information on available treatment options and alternatives for your condition.
- Participate in decisions about your health care, including the right to refuse treatment.
- Ask that a specific provider be added to the Community Care Network.
- Request and receive a copy of your medical records and to request that they be changed or corrected.
- Exercising your rights should not affect the way you are treated.
- Be free from any form of restraint or seclusion used to convince you to do something you may not want to do, or as a punishment.
- You are a part of your health care team. It is your responsibility to communicate your needs, preferences, questions, and concerns to everyone on your team.
- You have important information about your health care history. It is your responsibility to share that information with the people who are treating you. Describe all the information about your health problem, even if it does not seem important or could be embarrassing.
- Know your medications. Sometimes medications interact in a way that can be harmful to you. It is your responsibility to tell your Primary Care Medical Provider what you’re taking to avoid bad interactions.
- Please be courteous to your Primary Care Medical Provider and to other patients by arriving 10 minutes early for your appointment. Also, call to cancel your appointment at least 24 hours in advance if you cannot make it.
- Make sure you understand information and instructions. If not, ask questions. When possible, bring someone with you to your appointments. Another person can help you think of questions to ask and can help you remember the answers. It’s a good idea to write down questions ahead of time and to write down answers during the appointment. Ask as many times as you need until you understand.
- Only go to the emergency room for emergencies. An emergency is when your life is in serious danger and you need care right away, such as severe pain, or sudden serious illness. If you are not sure whether your illness is serious, call your Primary Care Medical Provider or the 24-hour Nurse Advice Line at 1-800-283-3221.
As a reminder:
The decisions you make affect your health. Think about healthy habits like exercising, eating healthy, reducing stress, and choosing healthy relationships. Be honest with yourself about addictions to tobacco, drugs, and alcohol. If you need help, ask for it!