FAQs
Does your online catalog include only generic medications?
My Canadian Pharmacy is engaged in generics’ sale. But we have some brand drugs in the catalog. You may use searching tools and find medications you need either brand or generics.
Is the ordering procedure simple?
Yes, it is. Our ordering procedure includes several steps which require to find a prescribed product, add it to the shopping cart and submit an order. All personal data are protected by SSL-protocols.
Are your drugs over-the-counter?
My Canadian Pharmacy offers both prescription and over-the-counter drugs. You may send us a prescription over email and fax.
Are shipping rates high?
Our shipping rates are not high. We have signed favorable agreements with delivery companies. They make shipping fee for our customers fixed. The shipping fees are specified in the shopping cart.
Is your shipping services international?
Yes, they are. Our services deliver parcels all over the world. Some Asian countries are included in the stop list. Contact our customer support to get this list.
Is your delivery secure and confidential?
Our delivery is secure and confidential. We respect the customers’ rights for confidentiality. We bring parcels in opaque packages without notes relating to what there is inside the parcel.
What should I do if I got a damaged parcel?
If your parcel was delivered damaged contact our customer care department. Our operator will inform how to cope with this problem.
What is my parcel is lost?
If your parcel is lost we can offer you two variants for coping with this problem. The first one is reshipment, free of charge. The second is a refund. First of all, you should follow the maximum delivery time. The maximum delivery time of Regular Airmail is 30 business days. The express delivery will bring your parcel max for 14 days. If this time is left contact our support department.
What payment do you accept?
We accept Visa, MasterCard, American Express, Diners Club, Discover and ACH. These means are optionally chosen by a customer.