Know Your Rights

My Canadian Pharmacy wants you to know your rights and responsibilities as a patient for better health care.

Your rights

When seeking and receiving medical care, the patient has the right to:

  • respectful and humane attitude on the part of health workers and other persons involved in the provision of medical care;
  • information on the first name, last name, position and qualifications of his/her attending physician and other persons directly involved in the provision of medical care;
  • examination, treatment and stay in conditions that meet sanitary and hygienic and anti-epidemic requirements;
  • relief of pain associated with the disease and (or) medical intervention, available methods and means;
  • transfer to another attending physician with the permission of the head of the health care organization;
  • know the diagnosis, applied methods of examination and treatment, organization of medical care;
  • the voluntary consent of the informed patient to medical intervention in accordance with the legislation;
  • refusal to provide (discontinue) medical care, hospitalization, with the exception of cases stipulated by legislative acts;
  • appeal with a complaint or a proposal to officials, as well as to officials of state bodies or to the court;
  • preservation by medical workers in secret of information on the fact of his/her seeking medical help, state of health, diagnosis and other information obtained during his examination and treatment, with the exception of cases stipulated by legislative acts;
  • obtaining, in an accessible form, complete information on the state of his/her health, the methods of diagnosis and treatment used, as well as the choice of
  • persons to whom information on his state of health can be transmitted.

Your responsibilities

The patient must:

  • take measures to preserve and strengthen his/her health;
  • seek medical attention in a timely manner;
  • respect medical professionals and others involved in the provision of medical care;
  • comply with sanitary and hygiene requirements;
  • provide the person providing medical care with reliable information about the state of his/her health, including contraindications to the use of medicines, previous and hereditary diseases;
  • inform medical workers about the presence of diseases that are dangerous to others, including HIV;
  • follow medical prescriptions;
  • cooperate with the doctor at all stages of medical care;
  • comply with the internal regulations of the health care organization and take care of its property.